bd bajii Privacy Policy
This policy describes how bd bajii collects, stores, and keeps your personal information secure. By using our services, you are considered to have accepted the terms of this policy.
1 Introduction and Scope
bd bajii places the highest importance on the privacy of its members. This Privacy Policy ("Policy") applies to bd bajii's website, mobile application, and any related services operated for users based in Bangladesh. Our services are intended only for individuals aged 21 or above.
This policy must be read alongside bd bajii's Terms and Conditions, as the two documents together form the complete legal basis for membership and use of the services. If you have difficulty understanding any part of this policy, please contact our support team.
2 What Information We Collect
bd bajii collects the information necessary for specific purposes. The types of information are listed below:
2.1 Registration and Identity Information
Information you provide when opening an account, such as your full name, date of birth, mobile number, email address, and national identity details. Additional documents may also be requested as part of the identity verification (KYC) process.
2.2 Financial Information
Mobile wallet numbers for bKash, Nagad, or Rocket used for deposit and withdrawal transactions. We do not store complete bank account details.
2.3 Usage and Technical Information
Your device's IP address, browser type, operating system, the time you access the site, and information about the pages you visit are collected automatically. This information is used for service improvement and security monitoring.
2.4 Communication Information
Records of your conversations with our support team via live chat, email, or any other channel are retained. These are used to maintain service quality and resolve complaints.
3 Purpose of Data Use
Collected information is used only for the purposes listed below:
- For creating, verifying, and managing accounts
- For processing deposit and withdrawal transactions
- For preventing suspicious activity and fraud
- For improving services and personalising the user experience
- For complying with applicable laws and regulations
- For sending promotional information and offers to members who have given consent
- For enforcing the Responsible Gaming Policy, particularly to identify problematic gambling patterns
bd bajii never sells your information to advertising companies or transfers it to third parties for commercial purposes.
4 Data Storage and Security
Keeping your personal information secure is one of bd bajii's primary responsibilities. We use industry-standard security technologies:
4.1 Encryption
Our website and app are secured with SSL (Secure Socket Layer) technology. As a result, all data exchanged between your browser and our servers is encrypted.
4.2 Server Security
Data is stored in secure data centres where firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorised access.
4.3 Staff Access
Only authorised staff can access user data, and only on a need-to-know basis. All access is logged and reviewed regularly.
4.4 Data Retention Period
Data may be retained while an account is active and for a defined period after account closure to meet applicable legal requirements.
5 Sharing Information with Third Parties
bd bajii does not disclose your information to third parties except in the specific circumstances below:
- Payment Processors: The minimum information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service provider.
- Service Providers: Trusted technology partners engaged for the technical operation of our platform are contractually bound to maintain the confidentiality of data.
- Legal Obligations: Information may be disclosed to comply with court orders, requests from government authorities, or applicable legal requirements.
- Fraud Prevention: Information may be shared with relevant authorities to assist in investigations into money laundering or fraudulent activity.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the bd bajii website and app. These are used for the following purposes:
6.1 Essential Cookies
These cookies are essential for maintaining login status, storing security tokens, and ensuring the core functionality of the site. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised settings.
6.3 Analytics Cookies
User behaviour is analysed to understand which parts of the site are more popular among members and where there is room for improvement. This information is collected in an anonymised form.
You can manage or delete cookies from your browser settings, though this may limit some features of the site.
7 Your Rights and Controls
As a bd bajii member, you have the following rights over your own data:
7.1 Right to Access
You may request to know what information we hold about you. Our support team will provide that information after completing verification.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
7.3 Opt Out of Marketing Communications
If you no longer wish to receive our promotional emails or messages, you may request at any time to be removed from that list.
7.4 Account Closure Request
You may request to close your account at bd bajii. However, we are obligated to retain certain information for a specified period to meet legal requirements.
8 Protection of Minors
bd bajii's services are strictly for individuals aged 21 or above. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.
If we suspect that a minor has opened an account, we immediately suspend that account and delete all associated information. For more details, please see our Responsible Gaming Guidelines.
9 International Data Transfers
Our servers and technology partners may operate outside Bangladesh. In such cases, internationally recognised data protection standards are followed when transferring data.
Contractual safeguards are put in place for transfers of data to third countries, so that your information is handled in accordance with the standards described in this policy.
10 Policy Changes
bd bajii reserves the right to update this privacy policy as needed. If any significant changes are made, we will publish a notice on the website and inform you via your registered email. The updated policy will take effect from its publication date.
If you continue using our services after any changes, you will be considered to have accepted the new policy. We therefore recommend checking this page periodically.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 7 days a week, 24 hours a day.
- Live Chat: via the website or app, 24/7
- Email: [email protected]
You can also visit our Frequently Asked Questions section for answers to common queries.